Shipments are made throughout Europe and in particular throughout Italy, including the islands. Shipments are also made throughout the United States.

Delivery times vary depending on the area, courier, acts of nature and holiday season. Deliveries on Saturdays, Sundays and public holidays are excluded. Our priority is to get the package to arrive as quickly as possible.

For Italy purchases, trackable GLS shipping is provided and will be referred to in the below information. For purchases in the United States, we have partnered with: USPS, FedEx, UPS and Amazon Warehouse Logistics for the fastest shipping methods. Please understand that any purchase made in the United States will be delivered using one of these shipping partners with trackable delivery.

United States & United Kingdom Shipping:

Orders placed in the US before 11.00 am EST (Monday-Friday) with "standard tracked shipping" will be received by the courier the same day and delivered within 2-7 business days. This is NOT guaranteed: it depends on the amount of work of the courier themself, outside "busy season" (see below) it may reach a maximum of 7 business days due to Covid-19 or other external factors.

Orders placed in the US after 11.00 am EST on Friday, with "standard tracked shipping" will be sent to the courier the next business day (Monday) but and the first updates on the tracking code beginning Tuesday. They will then be delivered in 2-7 business days. This is NOT guaranteed: it depends on the amount of work of the courier themself, outside "busy season" (see below) it may be a maximum of 7 business days due to Covid-19 or external factors.

The processing times on average are 1-3 business days. When your order is entrusted to the courier for shipment you will receive a tracking code to keep track of your package until delivery. You can track the shipment directly from this link: Track your order

The shipment should include a tracking code. On average, wait 1-3 business days to see updates on the tracking code.

Italy Shipping:

Orders placed in Italy before 11.00 am EST (Monday-Friday) with "Trackable GLS shipping 24 / 48H" will be received by the courier the same day and delivered within 24/48 business hours. This is NOT guaranteed: it depends on the amount of work of the courier themself, outside "busy season" (see below) it may reach a maximum of 7 business days due to Covid-19 or other external factors.

Orders placed in Italy after 11.00 am EST on Friday, with "Trackable GLS shipping 24 / 48H" will be sent to the courier the next business day and you may see the first updates on the tracking code only beginning Tuesday. They will then be delivered in 24/48 working hours. This is NOT guaranteed: it depends on the amount of work of the courier themself, outside "busy season" (see below) it may be a maximum of 7 business days due to Covid-19 or external factors.

The processing times on average are 1-3 business day. When your order is entrusted to the courier for shipment you will receive a tracking code to keep track of your package until delivery. You can track the shipment directly from this link: Track your order

The shipment should include a tracking code. On average, wait 1-3 business days to see updates on the tracking code.

Two emails are sent: one immediately after paying for the order (order confirmation email) and one as soon as the package is shipped (order fulfillment email), we invite you to check the spam box (often the emails end there).

You are able to cancel the order without any penalty! However, it is necessary to cancel the order within 2 hours after creating it. All you have to do is send us an email to support@yourluxuryhair.com with the subject "CANCEL". If the item has already been shipped, we cannot cancel the order until it arrives. You will have to refer to our return policy procedures to receive a refund.

Orders placed before 11 am EST with Free "Tracked Standard Shipping" will be received by the courier in 1-3 business days and delivered in 4-12 business days.

IMPORTANT: We are not responsible if a package is undeliverable due to missing, incomplete or incorrect destination information. We do our best to avoid errors by verifying the shipping information with each customer in the order confirmation sent immediately after purchase. The costs for returning the order in such cases will be billed to the customer. Also, our shipping time is not guaranteed yet due to Covid-19, the maximum time is 21 business days.

LuxuryHair™️ is not responsible for the destination country tax and / or tax that may be incurred. Customers will be held responsible for any restrictions, duties, taxes and any other taxes levied by the destination country, prior to ordering. We will not be responsible for any customs duties, taxes or fees under any circumstances.

If the order arrives in your country and ...

Customs refuses to accept the package.
No attempt is made in the destination country to deliver the package.
The Customer refuses to accept the package.
The courier delivers the package to the local post office.
The parcel is delivered from the tracking code.

LuxuryHair™️ reserves the right to abandon the order and will not be responsible for any refunds.

* Please note: The Holiday season and force majeure situations may affect delivery times.

1. The holiday season is "busy season" which means it is rush hour (like Halloween, Black Friday, Christmas). Your shipping order may face delays.

Please plan accordingly and place your orders in advance.

2. We are not responsible for shipping delays, even if they exceed the above time, especially in busy season (see above)